Refund policy

Return and Exchange Policy

All sales made on the OZIKO store are final. No exchanges or refunds are offered, except in the exceptional situations described below.

Physical Products

A return, replacement or refund may exceptionally be accepted if:

  • your order was not delivered;

  • the product was damaged during delivery and is unusable;

  • you received a product different from the one ordered due to an error on our part.

In these situations, please contact our customer service within 20 days of your order shipping date at info@oziko.com, including your order number and a description of the issue. Photos may be requested to allow us to verify the situation.

When a return is authorized, the product must be returned in its original condition and, where applicable, in its original packaging.

If a replacement is accepted, OZIKO will cover the shipping costs for the replacement product within Canada.

Clothing and Accessories

Please carefully check the size, color, and product features before completing your order.

Size or color errors do not entitle you to any exchange or refund.

The rules above concerning damaged, undelivered, or incorrectly shipped products also apply to clothing and accessories.

For hygiene and safety reasons, no returns, exchanges, or refunds are accepted for earrings, rings, necklaces, pendants, underwear, socks, and leggings.

Digital Products

Digital products and files are non-refundable and non-exchangeable.

If you encounter a technical issue that prevents you from downloading your purchase due to a problem originating from our platform or servers, please contact us at info@oziko.com. After verification, we will be able to provide you with a new download link when the situation permits.

Return Shipping Fees

When a return is exceptionally authorized, the shipping fees to return the product to us are the customer's responsibility.

When a replacement is accepted, OZIKO covers the shipping costs for the replacement product within Canada. For orders shipped outside Canada, shipping, customs, and other applicable fees are the customer's responsibility.

Questions About Your Order?

If you believe your order has an issue that may be covered by this policy, contact us at info@oziko.com before returning a product. We will provide you with the procedure to follow.